General Questions

What is Ride Around Services?

Ride Around Services is Georgia’s local rideshare and delivery company. We offer affordable, reliable transportation and hot shot delivery options across the state all with a personal, community-first touch. Our motto says it best: Ride. Deliver. Repeat.

Where does Ride Around Services operate?

We proudly serve riders and businesses across the entire state of Georgia from Atlanta and Augusta to Savannah, Macon, and everywhere in between.

How is Ride Around Services different from Uber and Lyft?

We’re local, transparent, and personal. Our drivers earn more, our fares stay fair, and we specialize in services other apps overlook  like senior care rides, local business transport, and urgent hot shot deliveries.

Are your drivers background checked?

Yes, all drivers complete a background check and must maintain a clean record to stay active.

How do you ensure rider safety?

We monitor trips in real-time, verify driver identities, and offer in-app safety features like ride sharing and emergency assistance.

How can I contact customer support?

You can reach our Georgia-based support team directly through the app or by phone no bots, no endless menus.

Your privacy is important to us (review and edit)

 

Privacy Statement

At Ride Around Services, we prioritize everyone's safety, respect your privacy, and are committed to securely handling your data. You have the right to control your personal information, including the ability to delete your data through the app anytime. Below, we outline our practices regarding data collection, usage, and protection:

 

Use of Intercom Services:

We use third-party analytics services, like Intercom, to understand your usage of our services. We provide limited information to Intercom, such as your sign-up date and some personal information, like your email address, for analytics purposes. Intercom uses cookies and similar technologies to analyze your use of our website and/or product and to improve our service. For more information on Intercom's use of cookies, please visit Intercom's cookie policy. Intercom may also be used for communication via email or messages within our product(s). For more information on Intercom's privacy practices, please visit Intercom's privacy policy. If you want to opt out of having this information collected or submitted to Intercom, don't hesitate to contact us.

Text Communications:

  1. Ride Around Services will send transactional and marketing messages to drivers and riders via SMS.

  2. You can cancel the SMS service anytime by texting "STOP" to the shortcode. After this, you will no longer receive SMS messages from us.

  3. If you have issues with the messaging program, please reply with the keyword HELP for more help or send our support team a message in the app.

  4. Carriers are not liable for delayed or undelivered messages.

  5. Message and data rates may apply for any messages sent to and from you. If you have questions about your text or data plan, please get in touch with your wireless provider.

Stripe:

We use Stripe for payment, analytics, and other business services. Stripe collects identifying information about the devices that connect to its services for the purpose of fraud detection. You can learn more about Stripe and read its privacy policy at Stripe's privacy policy.

Collection of Profile Pictures:

At Ride Around Services, we respect your privacy and are committed to the safety and security of your personal information. Here are our practices regarding collecting and using profile picture images:

What Information We Collect: We collect profile picture images that you voluntarily submit through our app.

How We Use Your Profile Picture: Your profile picture is used for safety and recognition and is visible to other users involved in your Ride Around Services ride.

Data Security: We store your profile picture securely on our servers, and it is only accessible to authorized personnel.

User Control: You can update, remove, or change your profile picture at any time within the app.

Contact Us:

If you have any questions or concerns about your profile picture or privacy-related matters, email us at info@ridearoundservices.com or send us a live chat message through the app or on the website.

 

By using Ride Around Services, you agree to the terms outlined in this privacy statement. If you would like more information, you can visit our official privacy policy.

Questions?

Visit our help page  here or reach out to our support team through calling 1.866.561.2440 or live chat in the app.